Refund policy

Returns & Exchanges

Unlike many other companies, we want you to be fully satisfied with your purchase. If you are not, you may request a return within 30 days of the delivery date.

Approved returns may be eligible for store credit, exchange, or refund.

Items must be unused, unmodified, unpainted, and returned in original packaging. A 25% restocking fee applies to all approved returns.

Return shipping costs are the responsibility of the customer and will be deducted from store credit if the client chooses in-store credit.

Used, installed, damaged, or altered items are not eligible for return under any circumstances.

Returns sent without prior approval will not be accepted.

Non-Returnable Items

Custom or made-to-order items cannot be returned, exchanged, or canceled once production begins other than certain circumstances. These include but are not limited to:

Custom-Built Steering Wheels

Any Part Built By Custom Request

How to Request a Return

To begin a return, contact us at: CarbonPoweredAssist@gmail.com

Please include photos or a brief video (if applicable) to help us assess the issue quickly.

Order Cancellations

Orders may be canceled within 24 hours of being placed. After this window, if the product is in stock and processing has begun, cancellation may not be possible.

If the item has shipped, the customer must follow the return process once the item is delivered.

Custom product orders cannot be canceled or refunded after the 24-hour window, unless production/shipping has not started.

Contact us as soon as possible if you need to cancel an order.

Damaged or Incorrect Items

*** This ONLY applies to damaged, defective, or incorrect items due to our end. We will inspect each item, and all the evidence before providing an answer. ***

Please inspect your order upon arrival. If you receive the wrong item or your order arrives damaged, contact us immediately and DO NOT attempt installation or modification. We will work with you to resolve the issue.

** We will cover return shipping on all (after approved) damaged or incorrect items, and the customer will not have to pay the restocking fee. **

Damage/Defects/Incorrect Items that are approved are fully eligible for store credit, return, or exchange.

We are not responsible for installation costs or any vehicle damage resulting from improper installation. Professional installation is strongly recommended on all our products.

Exchanges

For order errors made by the customer, we strongly recommend an exchange.

If a customer purchases the wrong item or changes their mind, we are happy to facilitate an exchange; however, the customer is responsible for return shipping.

Once the returned item is received, it will be thoroughly inspected for any signs of damage, alteration, or attempted installation. Upon approval, production of the replacement item will begin.

Refunds

If a refund is approved, it will be issued to your original payment method after the returned product is received, inspected, and improved.

Refund requests must be made within 30 days of delivery.

A 25% restocking fee applies to all returned items in original condition due to customer error.

Refunds typically take several business days to appear, depending on your bank or card provider.

Lost or Stolen Packages

We are not responsible for lost or stolen packages that are marked as delivered. If you did not receive your order but tracking shows delivery, please file a claim with the shipping carrier.

We provide tracking for every shipment. It is the customer’s responsibility to ensure safe collection of the package.